Refund and Return Policy

Return window

You can ask to return or exchange an item within 14 days of receiving your order. Requests made after that period cannot be accepted, except for the cases covered under damaged or wrong items.

Conditions for a return

To be accepted, the item must be:

• Unworn, unwashed and free of any smell or stain.
• In the same condition you received it, with its tags and original packaging.
• Returned with the order number or proof of purchase.

Items that cannot be returned

For hygiene and fairness reasons, we cannot accept:

• Items that have been worn, washed or altered, including masks and other accessories that have been used.
• Items damaged by misuse or by not following the care instructions.
• Items marked as final sale at the time of purchase.

How to start a return

Contact us using the details at the end of this page and send us:

• Your order number.
• The item you want to return or exchange, and the reason.
• Clear photos, if the item arrived damaged or is not what you ordered.

We will reply with the next steps and where to send the item. Please do not send anything back before we confirm your request.

Damaged or wrong items

If your order arrives damaged, defective or different from what you ordered, tell us as soon as possible after delivery and include photos. We will replace the item or refund you, and you will not pay for the return shipping.

Exchanges

You can exchange an item for another size, color or piece if it is in stock. If the item you want is not available, we will offer you a refund instead.

Refunds

Once we receive the item and check it, we will let you know if your refund is approved. Approved refunds are sent to the original payment method within 7 to 14 business days. For cash on delivery orders we will agree with you on a suitable refund method.

Shipping fees you paid for the original order are not refunded, unless the return is because of our mistake.

Return shipping

You are responsible for the cost of sending an item back, unless it arrived damaged, defective or wrong. We recommend using a shipping service with tracking, because we cannot refund an item we did not receive.

Order cancellation

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it is handled as a return under this policy.